Cevanos

Terms of Service

These terms govern your use of Cevanos. Because this product lets software act inside your systems, clause 4 sets out exactly where our responsibility ends and yours begins.

1.The agreement

These Terms are an agreement between Cevanos (legal entity name to be confirmed) (“Cevanos”, “we”) and the organisation that opens a workspace (“you”). They apply from the moment you create an account, click to accept, or use the service — whichever is first. If you accept on behalf of a company, you confirm you have authority to bind it.

These Terms, the Privacy Policy, the Refund Policy and any order form you have signed are the whole agreement. Where a signed order form conflicts with these Terms, the order form wins for the workspace it covers. Nothing else counts — a figure in a slide deck or a claim on a marketing page is not a term of this agreement.

You must be at least 18 and able to enter a contract. Cevanos is a business product and is not offered to consumers.

2.What Cevanos provides

Cevanos is a hosted platform for building and running AI customer service agents. Depending on your plan, an agent can answer from knowledge sources you provide, read from systems you connect, take actions in those systems, and execute decisions — such as a refund — under policies you write.

We may improve, change or replace parts of the service. We will not make a change that materially reduces core functionality for a paid plan without at least 30 days’ notice, and if such a change leaves your plan substantially less useful you may cancel and we will refund the unused part of the period.

Features marked beta, preview or in progress are provided as they are. They can change or be withdrawn, carry no service commitment, and should not be relied on for anything you cannot afford to have fail.

3.Workspaces, seats and access

Your workspace is the boundary of your data, your agents and your settings. Each person who uses it needs their own named account; seats are per person, not per concurrent login.

  • You control who gets in, and you are responsible for what they do — anything done in your workspace by someone you admitted is treated as done by you.
  • Credentials are yours to protect. Tell us at security@cevanos.ai as soon as you suspect an account is compromised.
  • Privileged actions are recorded. Changing a spend ceiling or an approval rule is logged with who changed it and when. Do not grant that right to people who should not have it.

4.Agent authority, and what you are responsible for

This is the clause that matters most, so it is stated plainly. Cevanos lets you delegate work to software. What the agent may do, how much it may spend, and when it must stop and ask a person are configuration — and that configuration is yours.

  • You write the policies — which actions exist, when they fire, and the ceiling on each.
  • You set the limits. Per-decision ceilings and the workspace spend cap are yours. The lower of the two applies, and we never raise either on your behalf.
  • You decide what needs a human. Approval queues, escalation rules and identity requirements are configuration, not defaults we impose.
  • You own the outcome. An action taken inside the limits you set is your action. A refund issued under your policy is your refund.
  • Test before you enable. Simulation and dry runs let a policy be replayed against real history before it acts, and they are never charged — so there is no cost reason to skip them.

We are responsible for the platform doing what it is documented to do: honouring the limits you set, recording the decisions it makes, and stopping where you told it to stop. We are not responsible for the commercial consequences of limits you chose or authority you granted. If you are not ready to own the outcome of an action, do not give the agent authority to take it — every plan answers customers with no write access at all.

5.AI output and its limits

Cevanos uses large language models, our own and third-party. These systems are probabilistic: they can be confidently wrong, and the same input does not always produce the same output.

  • No accuracy warranty. We do not warrant that output is accurate, complete or fit for any particular purpose. Reviewing it before you rely on it is yours.
  • Not professional advice. Output is not legal, financial, medical or other regulated advice and must not be presented to your customers as if it were.
  • Keep a human where it counts. Never make an agent the sole control over safety, legal compliance or anything irreversible.
  • Output is not exclusive. Another customer may receive materially similar output for a similar prompt.
  • Disclose where the law requires it. Telling people they are talking to an AI system, where that is required, is your obligation to your customers.

6.Plans, fees and billing

6.1How usage is measured

Plans are metered in two units. Current allowances and prices are on the pricing page and on your billing screen.

  • Reply credits meter answering. One credit is one reply at the standard model tier; deeper tiers draw more, at the published rate.
  • Decisions meter outcomes executed under a policy — a refund, a waiver, a return, an account change — on plans that grant write authority.
  • Refusals, drafts and dry runs are never charged, on any plan.
  • Allowances reset each period and do not roll over. Top-up credits are spent before your plan allowance and also expire at the reset.

We may change how a unit is measured. If a change increases what a typical workload consumes, we will tell you before it applies to your workspace.

6.2Payment and renewal

Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. Payments are handled by our payment processor; card details never enter the Cevanos product on any path.

  • Taxes are extra, added at checkout where required, as are any bank or currency charges your own provider applies.
  • Plan changes are prorated, worked out and shown to you before anything is charged.
  • Price increases take effect at your next renewal and only after at least 30 days’ notice. If you do not accept one, cancel before that renewal.
  • Failed payments are retried and notified. If a balance stays unpaid we may suspend paid features until it clears.

If you terminate because we materially breached this agreement and did not fix it within the cure period in clause 9, we refund the unused, prepaid part of your current period. Cancellation and refunds in full are in the Refund Policy, which forms part of these Terms.

7.Your data and your systems

Everything you put into Cevanos or generate with it — knowledge sources, policies, conversations, decision records, and anything your customers send your agent — is Customer Data, and it is yours. We claim no ownership of it.

You grant us the licence needed to run the service for you: to host, process, transmit, display and back up Customer Data, and to disclose it to the sub-processors and model providers described in the Privacy Policy. That licence exists to operate the service and ends when the data does.

  • You warrant your rights to the content you add and the systems you connect, including any personal data in them.
  • Connected systems act as you. The agent acts through the credentials and scopes you grant — grant the narrowest that does the job. Your agreement with each provider still governs your use of it.
  • Sensitive categories need agreement first. Do not put health, financial-account, biometric or government-identifier data into the service unless we have agreed to it in writing for your workspace.

For Customer Data you are the controller and we are the processor acting on your instructions; for our own account and billing records we are the controller. A data processing agreement is available on request.

8.Acceptable use

You may not use Cevanos, or allow anyone else to, in order to:

  • break the law, infringe anyone’s rights, or help someone else do either;
  • deceive people about who or what they are dealing with, including presenting agent output as the work of a named individual;
  • send unsolicited bulk messages, or use a channel in breach of that channel’s own rules;
  • distribute malware, attack or probe the service, or evade rate limits, metering or access controls;
  • reverse engineer the service, extract model weights or prompts, or use output to train a competing model;
  • resell or sublicense the service except under an agreed reseller or white-label arrangement;
  • upload unlawful, harassing or hateful content, or sexual material involving minors;
  • process the data of people under 13, or make decisions with legal or similarly significant effects on a person with no meaningful human review.

Automated scraping, published benchmarking and load testing need our written agreement first. Security research is welcome — tell us at security@cevanos.ai before you start, and report what you find to us before anywhere else.

9.Suspension, termination and your data afterwards

9.1Suspension

We may suspend a workspace, agent or account where necessary to protect the service or other customers — a live security threat, a legal requirement, an unpaid balance after notice, or a clear breach of clause 8. Suspension is proportionate and is not termination: except where the law or an immediate risk prevents it, we will tell you why and what would resolve it, limit it to what is affected, and retain your data throughout.

9.2Termination

This agreement runs while you have a workspace. You may cancel a paid plan at any time — see the Refund Policy. Either party may terminate for material breach not fixed within 30 days of written notice. We may terminate immediately where we must for legal reasons, or where a breach of clause 8 is serious enough that notice is not appropriate.

9.3What happens to your data

  1. Agents stop. Live agents stop answering and stop acting; anything queued is not executed.
  2. Export window. Customer Data stays available for export for 30 days after termination.
  3. Deletion. After that we delete or irreversibly anonymise it within 90 days, except where a legal, tax or audit obligation requires a record, and except for backups, which age out on their ordinary cycle.
  4. What survives. Fees owed, confidentiality, intellectual property, liability limits, indemnities and governing law survive termination.

10.Intellectual property and confidentiality

10.1Ownership

The service — platform, software, interfaces, documentation, the Cevanos name and marks — is ours and stays ours. These Terms grant a limited, non-exclusive, non-transferable right to use it during your subscription, and nothing more. As between you and us, output generated for your workspace from your inputs is yours, subject to clause 5.

Feedback you send us we may use freely and without obligation, so send nothing as feedback that you need to own or keep confidential. We may use aggregated, de-identified statistics to operate and improve the service; nothing in that identifies you, your customers or your content.

10.2Confidentiality

Each party will use the other’s confidential information only to perform this agreement, protect it with at least reasonable care, and disclose it only to people who need it and are under equivalent obligations. This does not cover information that is public through no fault of the recipient, already known, independently developed, or lawfully received elsewhere. Where disclosure is legally compelled, the recipient gives notice where it is allowed to.

11.Warranties, liability and indemnity

11.1Warranties

We warrant that we will provide the service with reasonable skill and care, and in line with any service level written into your order form. Where your plan carries no written service level, none is implied. Otherwise, and to the fullest extent the law allows, the service is provided “as is” and “as available”, and we disclaim all other warranties — merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted or that AI output will be accurate.

11.2Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Each party’s total aggregate liability is limited to the fees paid or owed in the twelve months before the event giving rise to the claim; where no fees have been paid, that limit is one hundred US dollars.

These limits do not apply to your payment obligations, either party’s breach of confidentiality, your indemnity below, or liability that cannot be limited by law — including fraud, and death or personal injury caused by negligence. Read this next to clause 4: the cap is not a fund against a policy you wrote too loosely, which is why simulation, ceilings and approval queues exist.

11.3Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the service in breach of these Terms, the actions your agents take under the authority you granted, or your failure to meet an obligation you owe your own customers.

We will defend and indemnify you against a third-party claim that the service as provided by us infringes that party’s intellectual property rights, provided you tell us promptly, let us control the defence and cooperate. This does not apply where the claim arises from your data, your configuration, a modification we did not make, or combination with something we did not supply.

Nothing in these Terms excludes liability that cannot lawfully be excluded, and if you deal with us as a consumer your statutory rights are unaffected.

12.General

We may update these Terms. Where a change is material and adverse to you we will give at least 30 days’ notice by email to the workspace owner or in the product, and the date at the top of this page will change. Continuing to use the service after a change takes effect is acceptance of it; if you do not accept one, cancel before it takes effect and tell us.

  • Governing law. This agreement is governed by the laws of the jurisdiction in which Cevanos is registered, and each party submits to the exclusive jurisdiction of the courts of that jurisdiction.
  • Disputes. Talk to us first. Most things are resolved faster by email to legal@cevanos.ai than by anything filed.
  • Publicity. We will not use your name, logo or a description of your workspace in marketing without your written permission, and you can withdraw that permission for future use at any time.
  • Assignment. Neither party may assign without the other’s consent, except to a successor of its business or assets on notice.
  • Subcontractors. We may use sub-processors and stay responsible for their performance. Current categories are in the Privacy Policy.
  • Force majeure. Neither party is liable for a failure caused by something genuinely outside its reasonable control, for as long as that lasts.
  • Severability and waiver. If a provision is unenforceable the rest survives, and not enforcing something once does not waive it.
  • No partnership. We are independent contractors; nothing here creates a partnership, agency or employment relationship.

Contact. These Terms: legal@cevanos.ai. A charge: billing@cevanos.ai. The service itself: support@cevanos.ai. Notices to us go to legal@cevanos.ai; ours reach you by email to the workspace owner or in the product.

Cevanos (legal entity name to be confirmed), Registered office address to be confirmed.