AI chatbot for ecommerce
Your store's 24/7 sales and support agent
Answers shoppers, tracks orders and handles returns. You decide what it can refund.
Free planSet up in minutesWorks with Shopify
Lumen Supply Co.AI agent · online
Where's my order? It was due Tuesday.
Found it. It's out for delivery today.
Order #4821
StatusOut for delivery
ArrivesToday by 6pm
Sorry it's late. I've refunded your $6.90 shipping.
Refund $6.90 · within your limit
What it handles
What it handles for your store
The questions that fill your inbox every day, answered and done in one chat.
You set the limits
A $6 refund and a $200 refund should not get the same answer.
You decide what the agent may do on its own, what needs a person, and what it may never touch. Every decision is saved so you can check it later.
Late delivery, refund shipping$6.90Done by the agent
Lost parcel, send a replacement$25.00Done by the agent
Damaged item, full refund$200.00Sent to your team to approve
Change the card on fileNever. Sends a secure link
Checks the order›Checks your rule›Acts within your limit›Asks your team above it›Saves a record
Start free
What you get when you start free
Live in minutes. No code.
Free plan: 100 replies a month on your website. Upgrade when you want it to take actions.
Integrations
Works with the tools you already use
Connect your store and helpdesk so the agent sees real orders, not just your FAQ page.
Questions
Questions about AI chatbots for ecommerce
Yes. Add the chat to your Shopify theme with one snippet and connect your store so it can look up real orders. It also works with WooCommerce and Magento.
Only if you let it, and only up to the amount you set. Anything above your limit goes to your team to approve. You can also start with answers only and turn on refunds later. See how limits work.
No. It works with Gorgias, Zendesk and Freshdesk and hands anything it can't finish to your team with the full context. Read more about our AI help desk software.
All of them answer questions well. Cevanos adds clear limits on what the agent may do with orders and money, plus a record of every decision.
There is a free plan to start. Paid plans add actions like refunds, approvals and more channels. See pricing.
Other industries
All industriesLet your store answer its own questions.
Start free with answers from your website. Turn on orders, returns and refunds when you're ready.