Answers from your content
The agent replies using your help centre, website pages and documents. If your content does not cover something, it says so instead of guessing.
AI chatbot for website
An AI chatbot for your website that resolves requests, not just replies.
Cevanos is an AI chatbot for customer service that reads your website and help centre, answers customer questions in your own words, and passes anything it should not handle to your team. Add it to your site with one line of script.
What it does
Answers first. Actions when you are ready.
Looks things up
Connect your order system, CRM or billing tool and the agent can check a real record before it answers, so customers stop repeating themselves.
Hands over cleanly
Anything outside what you have allowed goes to a person, with the full conversation and the sources the agent used attached.
You choose which of these are switched on. Many teams run answers only for the first few weeks.
Getting started
Live on your site the same day.
Add your sources
Give Cevanos your website address and help centre. It reads your pages, builds an AI knowledge base from them and drafts an agent you can talk to straight away.
Check the answers
Ask it the questions your customers actually ask. Fix anything that reads wrong by editing your content or adding a note.
Paste one line of script
Drop the snippet into your site, or use the WordPress, Shopify or Webflow install. It is a no code AI agent builder, so nobody needs to write anything. There is no separate AI chatbot builder to learn.
You can create an AI chatbot this way on WordPress, Shopify, Webflow, Squarespace, Wix and any site where you can add a script tag.
Common requests
The questions that fill your inbox every week.
Where is my order?
The agent checks the real tracking record and answers with the current status, rather than sending someone to a form.
What is your return policy?
Answers from your published policy, including the parts customers usually miss, like the window and the condition rules.
Can I change my booking?
Looks up the booking, checks it against your rules and either makes the change or explains why it cannot.
How do I cancel my plan?
Explains the steps, and where you allow it, completes the change and confirms what happens next.
Do you ship to my country?
Reads your shipping table and gives a straight answer with cost and timing.
I was charged twice
Pulls the billing record, confirms what happened and either refunds within your limit or passes it to your team.
Controls
You decide what the chatbot may do on its own.
Answering questions is low risk. Changing an order or moving money is not. Cevanos lets you set those limits separately, so the agent can be useful without being given the run of your systems.
See how the controls workWorks with your stack
Keep the helpdesk you already use.
Adding an AI chatbot should not mean rebuilding your support setup.
If you run Zendesk, Gorgias or Freshdesk
Cevanos handles the conversation and passes anything that needs a person back to your helpdesk, with context attached. Nothing to migrate.
Customer → Cevanos → Your helpdesk → Your team
If you would rather run it here
Use the Cevanos inbox for conversations and handoffs. Worth checking your reporting needs before you replace an existing helpdesk.
Customer → Cevanos inbox → Your team
Questions
Questions about website chatbots
It is a chat window on your website that answers customer questions using your own content. A newer AI chatbot goes further than the old rule based kind: it reads your help centre and product pages, understands what someone is actually asking, and replies in plain language. Cevanos can also look things up in your systems and complete routine requests, not just reply with text.
Point Cevanos at your website and help centre, review the answers it drafts, then paste one line of script into your site. There is no code to write and no model to train by hand. Most teams get a working chatbot answering real questions on the same day.
Yes. Cevanos builds its answers from sources you approve: your website, help centre articles, PDFs and internal documents. It does not invent policy. If a question falls outside what your content covers, it says so and passes the conversation to your team rather than guessing.
It hands the conversation to a person. Your team gets the full thread, what the customer asked for and which sources the agent used, so nobody has to start the conversation again.
A FAQ chatbot matches questions to a fixed list of answers. A customer support chatbot built this way reads your content, works out what the customer means and can take action in connected systems when you allow it. You can still start with answers only and keep it simple.
There is a free plan for answering questions on your site. Paid plans start when you want the agent to read from your systems or complete requests on its own. Full detail is on the pricing page.
Put an AI chatbot on your site today.
Start with answers from your own content. Add actions and limits when you are ready.