AI customer service software for every channel you support.
One AI customer service platform across your channels, connected to the systems your team already uses. It answers questions, updates records and handles the requests you permit, with the same rules applied everywhere. Cevanos is an AI agent platform, so the same AI customer support software runs your web chat, your AI live chat widget, your inbox and your voice line. If you are replacing live chat software for website support, the same agent covers it.
Connect your customer channels and business systems.
One agent across the surfaces your customers use and the systems your team runs, with the same configured policies behind all of them.
Availability depends on your plan and setup. Confirm the connections you need during onboarding.
One agent. Consistent rules across channels.
A waiver approved by phone answers to the same configured limit as one in chat.
It says delivered. I never got it.
Checking your order and delivery record now…
Replacement arranged at no cost. Tracking within the hour.
The same decision record on the website widget.
Configure once. Deploy across supported channels.
Use the same configured policies across supported channels. Customer identity checks and access permissions still apply to each interaction.
Start freeChoose what your AI agent can do.
Review the information it can access, the changes it can make and the actions that require additional limits or approval.
Where is my order?
Out for delivery today.
Read · access permissions still applyUse my office address for future orders.
Your saved delivery address has been updated.
Write · update records within your policiesIt turned up broken. Refund me.
Return started, and the label is in your email. Once it reaches us, your $84 goes back to your card automatically.
Money · approved inside the $100 limit you setWhile you are there, put my new card on the account.
That one I am never allowed to do. Here is the secure link to change it yourself.
Never · no rule can grant thisThree levels you configure. One the agent is never authorized to perform.
The full list, if you want it.
Look it up and say it
Access permissions still apply.
Update records within your policies
Changes in connected systems, each permitted by a rule.
Spend, forgive or commit your money
Needs a limit and an approval rule. Writes a decision record.
Off the table for every policy
Off the table. No rule can ever grant these.
Available actions, approval requirements and reversal options depend on the connected system and your configuration. Connect your own API and classify it; financial actions take a limit by default.
Give the agent authority without giving up control.
Set the permissions, identity checks, limits and approvals that each workflow requires. Review how decisions were made and when requests were handed to your team.
Explore AI agent governanceAdd AI customer service to Zendesk, Gorgias or Freshdesk.
Not a migration. We take the conversation, your helpdesk keeps the record.
If you already run Zendesk, Gorgias or Freshdesk
Keep your existing helpdesk. Cevanos handles permitted requests and passes conversations that need your team back with the relevant context.
If you would rather run everything here
Use the Cevanos inbox for customer conversations and team handoffs. Review your workflow and reporting requirements before replacing an existing helpdesk.
Questions about AI customer service software
Bring Cevanos into your support workflow.
Start with your knowledge sources and connect the channels and systems you need.