Cevanos
Your rules.Your AI agents.

AI customer service agents that answer, act and decide.

Cevanos is an AI agent for customer service that answers questions, looks things up in your systems and completes routine requests across chat, email, WhatsApp and voice. You decide what it handles alone and when it hands over to your team.

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Start with answers. Enable additional actions when you’re ready.

  • Human handoffRequests that need a person reach your team with the context
  • Approval controlsActions above your limits wait for someone to sign off
  • Decision recordsThe policy, the evidence and the outcome, on every decision
Explore governance
Resolution rate

Resolve 90%+ of customer queries with Cevanos.

Cevanos answers questions, takes action in your systems and decides by your policies, so most conversations close in the chat. The rest reach your team with the whole conversation in view.

Every 100 conversationsLive
90+Resolved in the chat by Cevanos, with no ticket and no wait
<10Go to your team, with everything said so far
  • Answers50
  • Actions28
  • Decisions13
  • Your team9
Live conversationsResolved as they arrive
Channels, integrations and systems

AI customer support across your channels and business systems.

Connect your customer conversations with the helpdesk, CRM and business systems your team already uses. Conversational AI for customer service only helps if it can reach the record behind the question.

Explore channels and integrations
AI customer service by industry

AI customer service for your industry.

Handle the requests your customers bring, using your business knowledge, policies and connected systems.

Each workflow combines the information, actions and approvals needed for that request.

Controls

You set the rules. Cevanos works within them.

Set permissions, financial limits and approval requirements. Review the record behind each decision and keep your team involved where it matters.

Explore AI agent governance
Getting started

Connect, test and launch your AI support agent at your pace.

Connect your knowledge, pick the actions and cards your agent can use, then switch on governance. Add policies, simulate them and plan the release. The AI understands what customers ask. Your rules decide what it may do.

Stage 01 / 05Connect
Live policy enforcement

Live, every action passes a policy gate.

The AI works out what the customer needs. Your rules, checked in order, decide the outcome. Same facts, same answer, every time.

1 · Customer asks
“Please cancel my plan.”
ChatEmailWhatsApp
2 · AI understands
Cancel requestLooks up the plan, usage and account in your systems
Plan · ProUsage · HighAccount · Active
3 · Policy gate
Your rules decide
Rule 1 · usage is high → ask a teammateMatchRule 2 · usage is low → offer a cheaper planOtherwise · hand to a person
Checked in order · first match wins
4 · Outcome
Do itAsk a teammateRefuseHand to a person
Logged · Rule 1 · Ask a teammate
The AI can’t skip or rewrite a ruleUnclear facts never mean yesEvery decision is recorded with the rule that made it
Questions

Questions about AI customer service agents

An AI customer service agent answers customer questions and helps finish support tasks using your business knowledge and your connected tools. Cevanos adds controls on top: what information it can reach, which actions it may take, and the point at which it should bring in your team.

Start with answers. Add more automation when you're ready.

Build your first agent, then explore the controls and testing tools as your needs grow.

Start freeExplore the platform